GreenGrace

GreenGrace Help Center

Welcome to the GreenGrace Help Center! Here you’ll find answers to commonly asked questions and information to assist you with your GreenGrace experience.

Ordering & Shipping

1. How do I place an order?
   • Visit our website and browse our products.
   • Select the items you wish to purchase and add them to your cart.
   • Proceed to checkout, where you can review your order and enter your shipping information.
   • Complete payment to finalize your order.
2. What are your shipping options?
   • We offer standard shipping with estimated delivery times provided during checkout.
   • Expedited shipping options may be available for an additional fee, depending on your location.
3. How can I track my order?
   • Once your order has shipped, you will receive a confirmation email with a tracking number.
   • Use this tracking number on our website or the carrier’s website to monitor your shipment’s progress.

Returns & Refunds

1. What is your return policy?
   • We accept returns of unused and unopened products within 30 days of purchase.
   • Please contact our customer service team to initiate a return and receive instructions.
2. How long does it take to process a refund?
   • Refunds are typically processed within 5-7 business days after we receive your returned items.
   • The refund will be issued to the original payment method used for the purchase.

Product Information

1. Are your products vegan and cruelty-free?
   • Yes, all GreenGrace products are vegan and cruelty-free. We do not test on animals and use only plant-based ingredients.
2. Do your products contain any harmful chemicals?
   • No, our products are free from parabens, sulfates, phthalates, and other harsh chemicals. We prioritize natural and organic ingredients.

Account & Privacy

1. How can I create an account?
   • Click on the “Sign In” or “Register” link on our website.
   • Follow the prompts to create your account using your email address and a password.
2. Is my personal information secure?
   • We take your privacy seriously and implement industry-standard security measures to protect your information.
   • Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

Contact Us

For further assistance or inquiries not covered in our Help Center, please don’t hesitate to contact our Customer Service team:

• Email: help@greengrace.org
• Phone: 0423-156378

Our goal is to provide you with exceptional service and ensure your GreenGrace experience is seamless and enjoyable. Thank you for choosing GreenGrace!